At Eonon, we prioritize your satisfaction. Our returns and warranty policy is designed to make your shopping experience worry-free.
| Warranty Coverage |
Exclusively for products purchased on Eonon official website |
| Warranty Duration |
- 2 years warranty for Eonon Android car stereos.
- 1 year warranty for refurbished products and accessories.
- 60 days warranty for free gifts.
|
Return for Product Issue
| Return Period |
Solutions |
| Within 2 months |
Full refund/ Free exchange |
| Within 1 year |
Partial refund/ Special discount for a new unit |
| Within 2 years |
Special discount for a new unit |
Note: Replacement or special discounted unit warranty starts from the original order date.
Return for Non-Product Issue
| Package Status |
Refund Cost |
| Unopened |
Shipping fees |
| Opened but Not Installed |
Shipping fees + 20% Depreciation expense |
| Installed |
Shipping fees + 30% Depreciation expense |
Note: Return for non-product issue are not supported after one month.
Additions
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Please check parcel before signing. Report transit damage or wrong packages within 5 days.
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Please seek professional assistance before installation. We are not liable for defects resulting from improper installation or use. And installation, uninstallation, and tax costs are not covered by us.
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Please contact us before returning so we can provide you with the necessary information for the return process. Otherwise, there is a risk of the parcel being lost or incurring unnecessary high costs.
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Final interpretation rights are reserved.